Return Policy

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1. Overview

At Gorgeousoenergy, we are committed to providing high-quality online painting courses and educational content. We understand that sometimes a course may not meet your expectations, and we have established this Return Policy to address such situations fairly and transparently.

This Return Policy outlines the conditions under which refunds may be requested for our digital products and services, including online courses, video lesson packages, and masterclass programs. Please read this policy carefully before making a purchase.

By purchasing any of our products or services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.

2. Digital Products and Services

Due to the nature of digital products and online educational content, we have specific policies regarding returns and refunds. Unlike physical products, digital content is immediately accessible upon purchase, which presents unique considerations for our refund process.

2.1 Online Video Lessons

For our on-demand video lesson packages, we offer a satisfaction guarantee under the following conditions:

• Refund requests must be submitted within 14 days of the original purchase date
• Less than 25% of the total course content must have been accessed or viewed
• The refund request must include a clear explanation of why the course did not meet your expectations
• Only one refund per customer is permitted per 12-month period

2.2 Masterclass Programs

For our comprehensive masterclass programs, the following refund policy applies:

• Full refund available if cancellation is requested within 7 days of enrollment, provided no live sessions have been attended
• Partial refund (50%) available if cancellation is requested within 14 days, with attendance at no more than one live session
• No refund available after 14 days or after attendance at more than one live session

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following general criteria:

• Your purchase was made directly through our official website
• You have a valid proof of purchase (order confirmation email or transaction receipt)
• You have not previously received a refund for the same product
• Your account is in good standing with no violations of our Terms of Use
• The refund request is submitted within the applicable time frame

We reserve the right to deny refund requests that do not meet these criteria or that we determine, in our sole discretion, to be fraudulent or made in bad faith.

4. Non-Refundable Items

The following items and services are non-refundable under any circumstances:

• Promotional or discounted courses purchased at more than 50% off the regular price
• Gift purchases that have been redeemed by the recipient
• Courses or content that have been fully completed
• Downloadable materials that have been accessed or downloaded
• Certificate fees or administrative processing fees
• Subscription renewals after the renewal date has passed
• Products or services purchased through third-party platforms

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team through our Contact page or email
• Include your full name and the email address associated with your account
• Provide your order number or transaction ID
• Specify the product or service for which you are requesting a refund
• Explain the reason for your refund request

Our team will review your request and respond within 5 business days. We may request additional information to process your refund.

6. Refund Processing

Once your refund request is approved, please allow the following processing times:

• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days to reflect in your account
• Bank transfer refunds: 7-14 business days depending on your financial institution

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.

7. Subscription Cancellations

If you have purchased a subscription-based product or service, the following cancellation policy applies:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will retain access to subscription content until the end of the paid period
• No partial refunds are provided for unused portions of a billing period
• Annual subscriptions may be eligible for prorated refunds if cancelled within 30 days

8. Course Exchanges

In some cases, we may offer the option to exchange a purchased course for a different course of equal or lesser value instead of a refund. Course exchanges are subject to the following conditions:

• The exchange request must be made within 14 days of the original purchase
• Less than 25% of the original course content must have been accessed
• Each customer is limited to one course exchange per 12-month period
• If the replacement course is of lesser value, no partial refund will be issued for the difference

9. Technical Issues

If you experience technical difficulties that prevent you from accessing course content, please contact our support team before requesting a refund. We are committed to resolving technical issues promptly and may be able to provide assistance that allows you to continue with your learning.

Refunds for technical issues will be considered on a case-by-case basis after our support team has had the opportunity to attempt to resolve the issue.

10. Disputes and Chargebacks

If you dispute a charge with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend your account and deny future purchases. We encourage you to contact us directly to address any concerns before initiating a chargeback.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

The policy in effect at the time of your purchase will govern your eligibility for refunds.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a refund request, please contact us at:

Gorgeousoenergy
145 W 96th St, New York, NY 10025, USA.
Phone: +1 212-932-7722
Email: partners@gorgeousoenergy.world